Refund & Return Policy
Last updated: 7-28-25
At The Inferno Hyp, all products are made to order. Because we use a print-on-demand model for apparel and accessories, we do not accept returns or exchanges. However, your satisfaction matters to us — and we do offer refunds in specific cases.
Eligibility for Refunds
If you’re not satisfied with your order, please contact us within 7 days of receiving your item. We’ll review the issue and may offer a refund under the following conditions:
- The product arrived misprinted, damaged, or defective
- You received the wrong item or incorrect size due to our error
- There is a significant quality issue that affects the use or wear of the product
We do not offer refunds or replacements for:
- Buyer’s remorse
- Incorrect size or color choice made during checkout
- General dissatisfaction without a clear defect or issue
We may ask for photos of the item and packaging to verify the issue before approving a refund.
How to Request a Refund
To request a refund, email us at kate@theinfernohyp.com with:
- Your order number
- A clear description of the issue
- Photos (if applicable)
All refund requests must be submitted within 7 days of delivery.
Refund Approval & Processing
If your refund is approved, a credit will be applied to your original method of payment. Processing times may vary depending on your bank or payment provider.
Shipping
As all items are custom made-to-order, we do not accept physical returns or provide return shipping labels.
Questions?
If you have any questions about your order or this policy, email us at kate@theinfernohyp.com
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